1. The Contract Between Us
You may cancel your order within 7 days of placing it for a full refund, providing we haven't already ordered in any materials for your order. If we have ordered in fabrics then the cost of the fabric will be deducted from your refund. You may request to have the fabrics sent to you at the current Royal Mail postage charge.
If you cancel after the 7 day cooling off period a £10 admin charge will be retained from any refund, in addition to the cost of any materials that may have been ordered in for your order.
In cases where we know we have to order fabrics in, we will inform you at the time of placing your order and tell you when we will be ordering them, usually within 2 working days of receiving payment for your order.
Custom orders will not be cut until paid for in full
2. Your Right to Cancel
You may cancel your order at any time, in writing, by emailing us at firstname.lastname@example.org. However, the following conditions apply:
If you cancel after the 7 day cooling off period, and we have not yet ordered in any fabric for your order then we will refund you less £10 admin costs
If we have ordered in your fabric then you will receive a refund less the cost of the fabric which will be advised in addition to £10 admin costs if we have spent any time on your order
If we have cut your order then you will we will deduct the cost of your fabric and £10 admin costs, OR 50% of your total order, whichever is the greatest
If you wish to cancel your order once it has been made, then only the delivery cost will be refunded
You may not cancel an order once it has been dispatched
Please note that any refunds requested 60 days or more after the date you paid will only be for the amount we received from you after Paypal fees were deducted as these are not refunded to us by Paypal after 60 days
3. Cancellation by Us
We reserve the right to canel the contract between us if:
We have insufficient stock to make the items that you have ordered
We do not deliver to your Country
One or more items you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information given to us by our suppliers
If we do need to cancel your contract then we will notify you via email of the reasons and, where possible, offer you the chance to change your choice(s). Any sum paid to us will be recredited to your account via the method paid within 7 days of the transaction being cancelled. We will not be obliged to offer any additional compensation for disappointment suffered
4. Delivery of Goods to you
We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order, unless you have called or emailed us to change your address. If you have emailed us, please make sure that you receive a response from us confirming that your address has been changed.
Delivery times are approximate and can change on a weekly basis. Please make sure that you check and agree to the current delivery timescales before placing your order.
Once goods have left our premises we will not be liable for their loss or desctruction. However, in the event of loss, we will make every effort to help you recover your loss. We ALWAYS keep proof of postage and tracking numbers for your goods
It is up to you to choose the correct delivery option for the value of your items
We cannot guarantee delivery of custom made goods before a specified date
If the goods that we deliver are not what you ordered, are faulty due to workmanship such as stitching coming undone, or do not fit the product that they were specifically made for, unless made to the customer's own measurements, we shall have no liability to you unless you notify us by email within 10 working days of the delivery of the goods in question by writing to us at email@example.com
If you notify a problem to us within the specified timescale our obligation will be:
a) to make good any shortfall in your order
b) to repair or replace (if non repairable) any goods that are faulty or ill-fitting
c) to refund you the amount paid by you for the goods in question via your original payment method
d) we will not be liable for any indirect or consequential loss or expenses however so arising out of, under or in connection with teh contract between us and we shall have no liability o pay any money to you by way of compensation other than to refund you the amount paid by you for the goods in question
Notwithstanding the foregoing, nothing in these Conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded.
We are not liable for any rip, tear or damage that may occur once the item the item has left us and is in your possession, unless due to faulty workmanship. We will however do our best to repair any damage if you wish us to do so, however postage costs will apply
If your product suffers from colour run, we will test the fabrics at our workshop according to the washing instructions on your item. This will always be done with a colour catcher as advised for the washing of all of our products. If your product is found to colour run at the temperatures stated on your care label then we will replace or refund the product for you. If the prioduct is not found to colour run at the temperatures stated on the care label then we will not accept any liability
We will not accept any form of liability for damage caused by rain. Our products are NOT sold as waterproof and a raincover should always be used.
Custom Made Items
In accordance with the Distance Selling Regulations we are not obliged to accept the return of Custom Made items unless:
The item is *faulty or defectiveFaulty goods
Under the Sale of Goods Act 1979 any item you purchase from a retailer should be as described, of a satisfactory quality and fit for purpose. This means that if a product turns out to be damaged or faulty at the time of sale, or if a fault emerges over time
, you are entitled to a refund, repair or replacement from the retailer.
It's worth bearing in mind that when you return an item the retailer is likely to ask for proof of purchase. While the most ideal proof of purchase is your receipt, if you don't have this, a credit card
statement or cheque stub for the sale may also be accepted.
If you return an item as faulty within 6 months of purchase
then the onus is on the retailer to prove otherwise. However, after 6 months the liability shifts and you will need to prove that the fault was present at the time of sale before a refund will be granted.
The item has been made using our measurements and does not fit the product it was ordered for. We wil not replace an item that doesn't fit if it has been made to the customer's measurements unless the customer is prepared to pay for any alteration costs
Ready Made Items
If the ready made item you have purchased is not suitable, you must notify us within 7 days of receiving it and it must be returned unused in it's original packaging your own expense
7. Events Beyond Our Control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by an event or circumstance beyond our reasonable control including, without limitation, loss of power, breakdown of systems or network access, flood, fire, explosion or accident.
9. Entire Agreement
No variation of, or amendment to these Conditions shall bind either party unless made in writing and signed by the authorised representatitves of both parties.